Refund & Returns Policy — Personalise My Gift UK

Last Updated: October 2025

At Personalise My Gift UK, our goal is to ensure you are completely satisfied with your purchase. If you’re not entirely happy with your order, please review our refund and returns policy below.

1. Eligibility for Returns

We accept returns on non-personalised items under the following conditions:

• Return request is made within 14 days of the dispatch date

• Item is unopened, unsealed, and in its original packaging

• Item is not a hygiene-sensitive product (e.g. certain accessories or clothing)

📦 The customer is responsible for return postage costs.

2. Non-Returnable Items

We cannot accept returns on the following:

• Personalised or custom-made items, unless faulty or damaged

• Hygiene-sensitive items

• Opened or used products

3. Faulty or Damaged Items

If your personalised or standard item arrives faulty or damaged, please contact us within 48 hours of delivery.

We will offer a replacement at no additional cost once the fault is confirmed.

To report an issue, email us at:
📧 sales@personalisemygiftuk.co.uk

Include your order number, a description of the issue, and photos where possible.

4. How to Request a Return

To initiate a return, please email:
📧 sales@personalisemygiftuk.co.uk

Include:

• Your full name

• Order number

• Reason for return

• Photos (if item is damaged)

We will provide further instructions and the return address.

5. Refunds

Once we receive and inspect your returned item:

• If approved, we will process your refund within 10 business days

• Refunds are issued via the original payment method

6. Cancellations

Orders can only be cancelled if the personalisation process has not yet started. Once a personalised item is in production, the order becomes final and cannot be cancelled.

7. Contact Us

If you have any questions about returns or refunds, please contact:

📧 sales@personalisemygiftuk.co.uk
📍 29 Foxhall Road, IPSWICH, Suffolk, IP3 8JU, United Kingdom